Call center
Call center
All information at a glance
The individual solution for the call center industry and unforgettable experiences for your customers
Your Zoho bundle:
Zoho CRM
Zoho CRM optimizes customer interactions, automates tasks, and provides insights for effective sales management.
Zoho Desk
Zoho Desk is a customer support and help desk software designed to streamline and enhance customer service operations. It offers features for ticketing, automation, knowledge base management, and multichannel support, providing businesses with tools to deliver efficient and responsive customer support.
Zoho Voice
Zoho Voice is a cloud-based telephony service for businesses, offering virtual phone numbers, call forwarding, IVR, call recording, and voicemail. It helps businesses set up professional phone systems, manage calls efficiently, and stay connected with customers from anywhere.
Your solution
CRM & Desk & Voice
Zoho Voice serves as the communication backbone, enabling agents to handle calls with features like virtual numbers, call forwarding, IVR, call recording, and voicemail.
Zoho CRM enhances customer interactions by centralizing data, managing leads, and automating sales processes. Agents can access real-time customer information, enabling personalized conversations and efficient call logging.
Zoho Desk streamlines issue resolution by creating, tracking, and prioritizing tickets from various channels. Its knowledge base empowers agents to provide quick solutions, while integration with Zoho Voice enables one-click calling directly from tickets.
This integrated system equips agents with the tools for efficient call handling, personalized service, and swift issue resolution. Ultimately, it leads to improved customer satisfaction and loyalty.
